Privacy Policy
Privacy Policy for Electraheat North East Ltd
Last updated: June 2025
At Electraheat North East Ltd, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Electraheat North East Ltd
55 Windsor Road,
Birtley,
Chester-le-Street,
County Durham, DH3 1PQ
Company Number: [Insert Company Number]
Email: info@electraheatne.com
Phone: 0191 695 1095
We act as the data controller when processing your personal data.
2. What Information We Collect
We may collect the following types of personal data:
Contact Information: name, phone number, email address, postal address
Project Details: property type, service requirements, images/videos shared via WhatsApp or other platforms
Payment Information: bank details (if applicable for direct payment), invoices
Website Usage Data: IP address, browser type, pages visited (via cookies)
Communications: messages and records of calls, emails, texts, or WhatsApp conversations
We do not collect or process sensitive personal data (special category data) unless specifically required and with your explicit consent.
3. How We Collect Your Data
We collect data when:
You fill in a form on our website
You call, email, text, or WhatsApp us
You book or request a quote or site visit
You interact with us via social media or review platforms
You visit our website (via cookies and analytics tools)
4. Why We Collect Your Data (Legal Basis for Processing)
We only process your data when there is a lawful basis to do so:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Providing quotes, site visits, and services | Performance of a contract |
| Booking, scheduling, and confirming jobs | Performance of a contract |
| Invoicing and payment processing | Legal obligation / contract |
| Sending service reminders or follow-ups | Legitimate interests |
| Marketing (if opted-in) | Consent |
| Compliance with legal or regulatory obligations | Legal obligation |
5. Who We Share Your Data With
We do not sell your data. We may share it with trusted third parties only where necessary:
Payment processors (for invoicing or transactions)
Email or hosting providers (for business communications)
Messaging apps (e.g. WhatsApp)
Accountants or legal advisors (for compliance)
Regulatory bodies if required by law
All third-party service providers are contractually required to keep your data safe and secure.
6. How We Store and Protect Your Data
We store your data securely using encrypted devices and secure servers. All access is restricted to authorised personnel only.
Emails and messages are stored on secure, password-protected devices
Paper records (if any) are stored in locked, limited-access locations
We regularly review our data handling and storage procedures
7. Data Retention
We keep your personal data only as long as necessary for the purposes outlined above:
Enquiry or quote data: up to 12 months
Customer records: up to 7 years (for legal/accounting purposes)
Marketing opt-in: until you withdraw consent
You can request deletion of your data at any time, subject to legal and regulatory obligations.
8. Your Rights Under UK GDPR
You have the following rights:
Right to access – Request a copy of the personal data we hold about you
Right to rectification – Request corrections to inaccurate data
Right to erasure – Ask us to delete your data (“right to be forgotten”)
Right to restrict processing – Ask us to stop certain types of data use
Right to data portability – Receive your data in a portable format
Right to object – Object to direct marketing or processing based on legitimate interest
Right to lodge a complaint – With the Information Commissioner’s Office (ICO)
You can exercise these rights by emailing info@electraheatne.com
9. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small files stored on your device that help improve your experience on our website. They collect standard internet log information and visitor behaviour in a way that does not personally identify you.
How We Use Cookies
We use cookies to:
Understand how visitors use our website
Improve website functionality and speed
Monitor site performance and traffic (e.g. via Google Analytics)
Support essential features such as form submissions and security
Types of Cookies We Use
Essential Cookies: Required for site functionality (e.g. contact forms, navigation)
Analytics Cookies: Help us track how users interact with our site
Performance Cookies: Monitor site performance for improvement
Third-party Cookies: Set by external platforms like Google, Facebook, or review widgets
Managing Cookie Preferences
You can choose to accept or block cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after a session.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
10. Links to Third-Party Sites
Our website may contain links to other websites (e.g. review platforms, social media). This Privacy Policy only applies to Electraheat North East Ltd, and we are not responsible for the privacy practices of external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the “Last Updated” date shown at the top.
12. Contact Us
For any questions about this Privacy Policy, your data, or to make a request:
Electraheat North East Ltd
📍 55 Windsor Road, Birtley, DH3 1PQ
📞 0191 695 1095
📧 info@electraheatne.com