Terms and Conditions

Terms and Conditions for ElectraHeat North East Ltd

Last updated: June 2025

Welcome to the website of Electraheat North East Ltd. By accessing or using this website and our services, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, you should not use this website.

These Terms and Conditions apply to all visitors, customers, and users of the site.

1. About Us

Electraheat North East Ltd
Registered address: 55 Windsor Road, Birtley, Chester-le-Street, County Durham, DH3 1PQ
Phone: 0191 695 1095
Email: info@electraheatne.com
Company Number: [Insert Company Number]

We are a UK-registered business providing heating, gas and electrical services to domestic and commercial clients across the North East of England.

2. Use of This Website

By using this website, you agree to:

  • Use the content for lawful, personal, and non-commercial purposes only

  • Not copy, reproduce, or distribute website content without permission

  • Not attempt to hack, damage or compromise the security of this site

  • Not post or transmit any harmful or unlawful content through the site

We reserve the right to suspend or block access to the site if we suspect misuse or unauthorised activity.

3. Our Services

We offer a range of heating, gas, and electrical services which may include:

  • Boiler installation, servicing and repairs

  • Central heating system installation and maintenance

  • Radiator and thermostat fitting

  • Electrical testing and certification (e.g. EICRs)

  • Rewires, consumer unit upgrades, and emergency call-outs

Full details of services are provided upon enquiry or quotation.

All work is carried out by qualified engineers who are Gas Safe Registered and/or NAPIT Approved, as appropriate.

4. Quotes and Pricing

  • All quotations are free and provided with no obligation

  • Quotes are valid for 30 days from the date issued, unless stated otherwise

  • Final pricing may vary if additional work is required beyond the original scope — this will always be discussed in advance

  • VAT may be included where applicable and will be clearly stated

5. Booking and Cancellations

  • Appointments are scheduled based on availability

  • We require at least 24 hours’ notice for cancellations or rescheduling

  • Missed appointments without prior notice may be subject to a call-out charge

In the rare event we need to cancel or reschedule, we will notify you as soon as possible.

6. Payments

  • Payments are due upon completion of work unless otherwise agreed in writing

  • Accepted methods: cash, bank transfer, or any method agreed at the time of booking

  • Late payments may be subject to interest or administration fees under the Late Payment of Commercial Debts (Interest) Act 1998

Invoices will include a clear breakdown of labour, materials, and VAT where applicable.

7. Warranty and Liability

  • We offer warranties on certain installations and repairs, typically ranging from 1 to 10 years depending on the manufacturer

  • Any issues with workmanship must be reported within a reasonable time

  • We are not liable for damage caused by third parties, misuse of equipment, or circumstances outside our control (e.g. flooding, vandalism)

Nothing in these terms limits your statutory consumer rights under UK law.

8. Emergency Call-Outs

We offer emergency services subject to availability. These are charged at a separate rate which will be confirmed before attendance.

We reserve the right to decline non-urgent work during emergency appointments.

9. Limitation of Liability

While we aim to provide accurate and up-to-date information on our website, we make no warranties as to its accuracy or completeness.

We shall not be liable for:

  • Loss of data, income, or business opportunities

  • Any indirect or consequential loss

  • Any issues arising from third-party websites linked to from this site

10. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of Electraheat North East Ltd or licensed to us and may not be copied or reused without written permission.

11. Privacy and Data Use

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

12. Changes to These Terms

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with the latest update date.

Continued use of the website and services constitutes acceptance of any revised terms.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Electraheat North East Ltd
📍 55 Windsor Road, Birtley, DH3 1PQ
📞 0191 695 1095
📧 info@electraheatne.com